Payment Methods
Credit Card Payment Process
We currently accept major credit cards for all online transactions, including Visa and MasterCard.
Process Initiation
Once you have selected your items and proceeded to the checkout page, you will be prompted to enter your payment information. You must provide the cardholder's name, card number, expiration date, and the security code (CVV/CVC). All information must be entered accurately to ensure the transaction is processed successfully.
Payment Confirmation
After submitting your payment details, our system will perform a real-time authorization check with your issuing bank. Once the transaction is authorized, you will receive an immediate on-screen confirmation and a follow-up email containing your order details and payment receipt.
Security and Data Protection
Credit Card Security
To ensure the highest level of security, we utilize industry-standard encryption technology (such as SSL/TLS) to protect your sensitive information during transmission. We do not store your full credit card numbers on our servers; only the necessary tokens required to complete the transaction are processed through secure gateways.
Our Privacy Policy
We respect your personal information and handle it in strict accordance with Australian privacy principles. Any data collected during the payment process is used solely for order fulfillment, fraud prevention, and providing customer support. We are committed to maintaining the confidentiality and integrity of your data.
Dispute Resolution
Resolution Services
If you notice any discrepancies in your billing or have concerns regarding a transaction, please contact us immediately. We aim to review and resolve all payment-related inquiries within a reasonable timeframe through our internal support process.
Additional Assistance
If a resolution cannot be reached through our direct communication, you have the right to seek assistance from relevant consumer protection bodies or your financial institution to facilitate a fair outcome.
Communication and Support
Update Information
We reserve the right to modify these payment terms at any time to reflect changes in our processes or regulatory requirements. Any updates will be posted directly on this page. It is your responsibility to review these terms periodically to stay informed.
Currency and Pricing
All transactions are processed in Australian Dollars (AUD). The price displayed at the time of purchase is the final amount you will be charged. We do not charge additional service fees for credit card usage; however, your bank may apply its own transaction or conversion fees.
Transaction Failures
In the event of a payment failure, please ensure that your card details are correct, the card has not expired, and there are sufficient funds available. If the issue persists, we recommend contacting your bank or attempting the transaction again at a later time.
Contact Information
For any questions regarding your payment or our procedures, please reach out to us using the details below:
Address: 1540B N 24TH ST, VAN BUREN, AR 72956-2908, US
Phone: +1 (206) 457-9876
Email: customer@havennido.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)