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Shopping Guide

 

Preparation and Selection Before Purchase

Before making a purchase, we recommend that you carefully evaluate your space and needs to ensure the selected items fit perfectly into your home environment.

  • Space Measurement: Measure the intended area for your new furniture. For larger items like bed frames and mattresses, ensure there is enough clearance for movement. For entryway benches or patio tables, consider the surrounding traffic flow.

  • Product Specifications: Carefully review the dimensions, materials, and weight capacities listed on each product page. Whether you are choosing a chest of drawers for storage or a bedroom bench for aesthetics, ensuring the specifications meet your requirements is essential.

  • Color and Style: Our images are photographed to represent the items as accurately as possible. Please consider how the style of the furniture will complement your existing interior or outdoor decor.

Shopping Cart and Order Confirmation

Once you have selected your desired items, you can proceed through our digital checkout process.

  • Reviewing Your Cart: Check the quantities and specific variations (such as size or color) of the items in your cart. Ensure that the total reflects the items you intended to select, such as the correct mattress size for your bed frame.

  • Information Accuracy: Please provide accurate delivery information. We rely on the details provided during the order confirmation to ensure your furniture arrives at the correct location.

  • Order Review: Before final submission, you will have the opportunity to review the entire order. Once confirmed, you will receive an automated email notification regarding your order details.

Payment Methods and Completion

We provide a secure environment for all transactions. We currently accept credit card payments, including Visa and MasterCard, among others.

  • Security: All payment information is processed using industry-standard encryption to protect your sensitive data.

  • Transaction Completion: Payment is required at the time of placing the order. Once the transaction is successfully processed, we will begin preparing your items for shipment.

  • No Additional Fees: The price shown at the final checkout stage is the total amount you will pay for the items and shipping; there are no hidden charges.

Shipping and Delivery

As an online store, we focus on efficient delivery to get your furniture to your door safely.

  • Delivery Process: After payment confirmation, we will process your order and arrange for transport. Items like chests of drawers and bed frames may be shipped in multiple packages due to their size.

  • Tracking: You will receive information to track the progress of your delivery once the items have been dispatched.

  • Receipt of Goods: Upon arrival, please inspect the packaging for any visible signs of damage before signing for the delivery.

Returns and Refunds

We want you to be satisfied with your furniture. If an item does not meet your expectations, our return process is straightforward.

  • Return Window: If you need to return an item, such as a mattress or an entryway bench, please notify us within the specified timeframe from the date of delivery.

  • Condition of Items: To be eligible for a return, items must be in their original condition and packaging.

  • Refund Processing: Once the returned item is received and inspected, we will process the refund back to your original payment method.

Privacy and Data Security

We value your privacy and are committed to protecting your personal information in accordance with Australian privacy principles.

  • Data Collection: We only collect information necessary to process your orders and provide customer support, such as your name, address, and contact details.

  • Data Usage: Your information is used solely for order fulfillment and communication regarding your purchase. We do not sell or trade your personal data.

  • Security Measures: We implement robust security protocols to prevent unauthorized access to your information.

Contact Us

If you have any questions regarding our products or your order, please reach out to us during our service hours.

Address: 1540B N 24TH ST, VAN BUREN, AR 72956-2908, US
Phone: +1 (206) 457-9876
Email: customer@havennido.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)